研究領域
Service Innovation; Services Marketing and Management; Internet Marketing;
Consumer Behavior; Organizational Citizenship Behaviors; Information Systems
and User Behavior Study
學術期刊論文(* corresponding author)
1. Cheng, Y.H., Yen, H.R.,* Chuang, S.C., and Chang,
C.J. (in press). Product option framing under the influence of a promotion
versus prevention focus, Journal of Economic Psychology (available online; SSCI; 2011 Impact Factor: 1.081; 5-Year
Impact Factor: 1.749)
2. Li, E.Y., Liao, C.H., and Yen, H.R.* (2013). Co-authorship
networks and research impact: A social capital perspective, Research Policy,
42, 1515-1530. (SSCI; 2011 Impact
Factor: 2.850; 5-Year Impact Factor: 4.387; 國科會管理一學門推薦第一級期刊)
3.
王玟凱,
嚴秀茹*, 魏志平, 丘宏昌 (2013), 夥伴合作還是顧客共創? – 探討台灣企業之新服務協同發展, 產業管理論壇 , 15(1), 4-22. (TSSCI)
4. Hsieh, JK, Chiu, H.C., Wei, C.P., Yen, H.R., Cheng, Y. (2013). “A
practical perspective on the classification of service innovation”, Journal
of Services Marketing, 25(5), 371-384 (SSCI;
2011 Impact Factor=0.615/ 5-Year Impact Factor =N/A)
5.
Chang, Y.C., and Yen, H.R.
(2012), Editorial: Introduction to special cluster on managing
technology-service fusion innovation, Technovation,
32, 415-418. (SSCI; 2011 Impact
Factor=3.287/5-Year Impact Factor: 2.76; IF Rank 3/77 in Operation Research and
Management Science; 國科會管理一推薦期刊)
6. Yen,
H.R.*, Wang, W., Wei, C.P., Hsu, H.Y., and Chiu, H.C. (2012). Service
Innovation Readiness: Dimensions and Performance Outcome, Decision Support
Systems, 53(4), 813-824. (SCI;
2011 Impact Factor=1.687/ 5-Year IF=2.331 IF Rank 12/77 in Operations Research
and Management Science)
7. Hsaio, C.C. Yen, H.R., and Li, E.Y. (2012),
“Exploring Consumer Value of Multi-Channel Shopping: A Perspective of Means-End
Theory,” Internet Research, Vol. 22 (3), 318-339 (SSCI; 2011
Impact Factor=1.115/5-Year Impact Factor=1.090)
8. Liao, C.H., and Yen, H.R. (2012), “Quantifying the
Degree of Research Collaboration: A Comparative Study of Collaborative
Measures,” Journal of Informetrics, Vol. 6,
27-33 (SSCI, 5-Year Impact Factor:
3.586; IF Rank 3/77; IF Top 3.9 % in Information Science and Library Science)
9. Liao, C.H., Yen, H.R., and Li, E.Y. (2011), “The effect of channel quality
inconsistency on the association between e-service quality and customer
relationships”, Internet Research, Vol.21 (4), 458-478 (SSCI; 2011
Impact Factor=1.115; 5 Year Impact Factor=1.090)
10. Yen, H.R.*, Hsu, S.Y., and Huang, C.Y. (2011), “Good Soldiers on
the Web: Understanding the drivers of participation in online community of
consumption”, International Journal of Electronic Commerce, Vol. 15 (4),
89-12 (SSCI; 2011 Impact Factor=1.550; 5 Year Impact Factor: 2.426; 國科會公佈電子商務領域排名第一期刊)
11. Hsu, S.Y., Yeh, Y.T., and Yen, H.R. (2011), “Exploring user
participative behavior and its antecedents in virtual community of
consumption”, Journal of Information Management (資訊管理學報), Vol. 18 (4), 43-69 (TSSCI)
12. Chen, J.S., Yen, H.R., Li, E.Y., and Ching, R.K.H. (2009), "Measuring CRM effectiveness:
construct development: Validation, and application of a process-Oriented
Model," Total Quality Management & Business Excellence, Vol. 20
(3), 283-299 (SSCI; 2011 Impact
Factor: 0.387; 5-Year Impact Factor: 0.822)
13. Li, E.Y.,
Cheng, C.Y.J., Yen, H.R., and Lin,
H.F. (2009), "The Relationship between Personality Trait and Programming
Performance under Pair-Programming Environment," Journal of Information
Management (資訊管理學報),
Vol. 16(3), 143-169. (TSSCI)
14.
Yen, H.R., and
Chuang, S.C. (2008), “The Effect of Incidental Affect
on Preference for the Status Quo”, Journal of the Academy of Marketing
Science, Vol. 36 (4), 522-537 (SSCI, 5-Year Impact Factor =3.606; IF Top
9.71% in Business; 國科會公布行銷領域國際期刊前五名)
15. Yen, H.R. *, Li, E.Y.,
and Niehoff, B. (2008), “Do Organizational
Citizenship Behaviors Lead to Information System Success? Testing the Mediation Effects of
Integration Climate and Project Management”, Information & Management,
Vol. 45(6), 394-402 (SSCI, 5-Year
impact factor = 3.901; IF Top 10.39% in Information Science & Library
Science; 國科會資訊管理領域國際期刊排名第六期刊) (93-2416-H-155-012- )
16. Li, E.Y., Yen, H. R., and Cheng, J.C. (2008), “A
Fit-Gap Analysis of e-Business Curricula and Job Demand in Taiwan and the U.S.”
Computers & Education, Vol. 51 (3), 969-987. (SSCI, E-Learning leading journal, 5-Year Impact
Factor=2.868; IF Rank 5/184; IF Top 2.72 in Education and Educational Research)
17. Chen, C.W., Li, E.Y., Yen, H.R., and Cheng, C.Y.J. (2008),
"A Behavioral Model of Consumer's Usage of Shopping Website," Journal of
Information Management (資訊管理學報), Vol. 15 (3), 1-27. (TSSCI)
18. Chyn, S.S., and Yen,
H.R. (2007), “The Dance of Service with Technology: From E-Service to Value
Co-Creation”, Industry and Management Forum (產業與管理論壇), Vol.
9(4), 48-61.
19. Chuang, S.C., and Yen, H.R.* (2007), “The Impact of a
Product's Country-of- origin on Compromise and Attraction Effects”, Marketing
Letters, Vol. 18, 279-291. (SSCI, 5-Year
Impact Factor=1.607; 國科會2012年管二學門期刊排名調查/行銷領域排名第10期刊)
20. Li, E.Y., Yen, H.R., Chang, F.K.L., and Cheng,
C.Y.J. (2007), "A Comparative Analysis of E-Business Curricula and
Industry Need," Journal of Information Management (資訊管理學報),
Vol. 14 (3), 67-100, (TSSCI).
21. Lin,
C. H., Yen, H.R.*, & Chuang,
S.C. (2006). “The Effects of Mood and Need for Cognition on Consumer Choice
Involving Risk”, Marketing Letters,
17, 47-60 (SSCI, 5-Year Impact Factor=1.607; 國科會2012年管二學門期刊排名調查/行銷領域排名第10期刊)
22. Yen, H.R.*, Li, E.Y.,
Hsiao, C. & Li, G. (2006). “The Hierarchical Exploration on Customer
Relational Benefits: An Application of Means-End Chain”,
Management Review (管理評論), 25(1), 95-120 (TSSCI).
23. Yen, H.R. (2006). “Risk-Reducing
Signals for New Online Retailers: A Study of Single and Multiple Signaling
Effects”, International Journal of
Internet Marketing and Advertising, Vol. 3 (4), 299-317 (EI).
24. Sheu, C., Yen, H.R., & Chae, B. (2006).
“Determinants of Supplier-Retailer Collaboration: Evidence from an
International Study”, International
Journal of Operation and Production Management, Vol. 26(1), 24-49 (SSCI; 5-Year Impact Factor=1.946).(NSC
92-2416-H-155-004)
25. Yen, H.R. (2005),
“"An Attribute-Based Model of Quality Satisfaction for Internet
Self-Service Technology," The
Service Industries Journal, 25(4), 1-17. (SSCI; 5-Year Impact Factor=1.103).
26. Yen, H.R.*, Chen, J., Lu,
P.T., & Sheu, T.G. (2005). “E-services and
Customer Relational Benefits in the Context of Web-Based Self-Service”, Journal of Information Management
(Taiwan), 12 (1), 1-28 (TSSCI)
27. Yen, H.R., Lin, Y.L.,
& Tsai, K.C. (2005). The Research of the Relationships among
Family-Restricted Employee Policy, Organizational Justice, Job Satisfaction and
Organizational Commitment: An Empirical Study of Manufacturing, Journal of Human Resource Management
(Taiwan), Summer, 67-93.
28. Chae, B., Yen, H.R., & Sheu. C.
(2005). “Information Technology and Supply Chain Collaboration:
Mediating Effects of Existing Relationships between Partners”, IEEE Transactions on Engineering
Management, 52(4), 440-448. (SSCI; 5-Year
Impact Factor=1.541)
29. Yen, H.R. & Sheu, C. (2004). “Aligning ERP Implementation with
Competitive Strategy: An Exploratory Study,”
International Journal of Production Economics, 92 (3), 207-220 (SCI) (5-Year
Impact Factor=2.767)
30. Chen,
J., Yen, H.R., Chi, C., & Liu,
Y. (2004), “The Impacts of Market Orientation on Customer Relationship
Management Practices and Performance”, Electronic
Commerce Studies (Taiwan), 2(4), 425-448.
31.Yen, H.R. & Niehoff, B.P. (2004).
“Organizational Citizenship Behaviors and Organizational Effectiveness:
Examining Relationships in Taiwanese Banks,” Journal of Applied Social Psychology, 34 (8), 1617-1637 (SSCI)
32. Yen, H.R.*, Gwinner, P. K., & Su, W. (2004). “The Impacts of
Customer Participation and Service Expectation on Causal Attributions Following
Service Failure,” International Journal
of Service Industry Management, 15 (1), 7-26 (SSCI)
33. Yen, H.R., Lin, Y.L.,
& Tai, S.H. (2004), “The Impacts of Service Climate on Service-Oriented
Citizenship Behavior – The Mediating Roles of Psychological Empowerment and
Role Definition”, Management Review
(Taiwan), 23 (1), 25-48 (TSSCI).
34. Yen, H.R. & Gwinner K.P. (2003). Internet Retail Customer Loyalty: The Mediating Role of Relational
Benefits, International Journal of
Service Industry Management, 14(5), 483-500. (SSCI)
35. Chen,
J., Yen, H.R., Leu,
S., & Hsu, T. (2003), “Store Image and Customer Loyalty - An Empirical
Study on the Department Stores in Taipei Metropolitan”, Web Journal of Chinese Management review (Taiwan), 6 (6),
156-177.11.
36. Sheu, C., Yen, H.R., & Krumwiede D. (2003).
“The Effect of National Differences on Multi-National ERP Implementation: An
Exploratory Study,” Total Quality
Management and Business Excellence, 14, (6), 641-657 (SSCI).
37. Yen, H.R., Krumweide, D., & Sheu, C.
(2002). “A Cross Cultural Comparison of Top Management
Personality for TQM Implementation,” Total
Quality Management, 13(3), 335-346 (SSCI).
38.
Niehoff, B.P., Turnley, W.H., Yen, H.R.,
& Sheu, C. (2001). Exploring Cultural Differences
in Classroom Expectations of Students from the U.S. and Taiwan. Journal of
Education for Business, 76(5), 289-293.
39.
Yen, H.R.*& Hsu, KY (2001). An Empirical Study of the Mult-Source Performance Feedback Process: The Role of
Self-Related Needs, Cognitive, and Affective Reaction. Journal of Human
Resource Management (Taiwan), Vol. 1 (1), 91-117. Jussim L.,
40.
Yen.
H., & Aiello, J. R.
(1995). Self-consistency, self-enhancement, and
accuracy in reactions to feedback. Journal of Experimental Social Psychology,
31, 322-356 (SSCI).
(三) 專書論文
1.
嚴秀茹 (民98)。轉型為顧客導向、創造服務價值 (藍色巨人IBM如何打造全方位的服務組織之個案解讀)，服務科學入門10講。智勝出版社。
2.
嚴秀茹 (民98)。前言，服務科學入門10講。智勝出版社。