²¯\·ìPei-Yu Chien

Assistant Professor

Institute of Technology Management

National Tsing Hua University

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Contact

 

 

Office: Room 814, TSMC building

Phone: (+886) 3 516 2159

Email: py.chien@mx.nthu.edu.tw    

 

 

Biography

 

Dr. Pei-Yu Chien completed her doctoral degree in Marketing from the University of New South Wales (UNSW), Sydney, Australia. She previously served as a Lecturer - Education Focused at UNSW, where she managed the course "Managing Customer Analytics" for the Postgraduate Marketing online program during T3, 2020. Currently, she holds the position of Assistant Professor within the Institute of Technology Management (ITM) at National Tsing Hua University.

 

 

Research Interests

 

Marketing Strategy, Pricing and Product Strategy within the Retail Industry, Online Customer Reviews, Live Streaming Marketing, Network Analysis, and Big Data Analysis.

 

 

Publications

 

¡P        Pei-Yu Chien, Jack Cadeaux (2026). ¡§How Assortment Size, Distinctive Allocations, and Local Market Density affect Convenience Store Transaction Performance¡¨. Journal of Retailing and Consumer Services, 104496. https://doi.org/10.1016/j.jretconser.2025.104492

 

¡P        David Sugianto Lie, Ali Gohary, Pei-Yu Chien, Bach To Nhu Truong (2024).¡§Why Do You Find Similar Reviews Helpful?¡¨: Psychological Mechanisms of the Effect of Linguistic Style Matching on Review Helpfulness. Decision Support Systems, 114340. https://doi.org/10.1016/j.dss.2024.114340

 

 

Research Projects

 

¡P        2025, AI in Motion: Understanding Adoption of AI-Powered Technology in healthcare, UNSW Business Insights Institute 2025 Seed Funding. (Project team: Ting Yu, Shin-Jer Lu, Pei-Yu Chien and Christopher White)

 

¡P        2025, Strengthening Short-Form Video Research: A Macro-to-Micro Exploration, National Science and Technology Council.

 

¡P        2024, Unraveling Consumer Behavior in Live-Streaming E-Commerce: Elaboration Likelihood Model in Hierarchical Retail Analytics, National Science and Technology Council.

 

¡P        2023, Way to success in live streaming e-commerce: the effect of custome engagement and live streamers' linguistic style on sales performance, National Science and Technology Council.

 

¡P        2021-2022, Incumbent retailers' pricing and product response strategies: Evidence from Wal-Mart entry, National Science and Technology Council.

 

 

Conferences

 

¡P        Pei Yu Chien, Jacky Mo, Cheng-Hao Liu, (2025, Jul). Liver streamer characteristics and audience behavior: A meta-analytical review. 2025 Global Marketing Conference.

 

¡P        Pei Yu Chien, Ava Yu, Jacky Mo, Daren Smith (2024, Jun). Unravelling the Helpfulness of Online Consumer Reviews: The Moderating Roles of Product Development Stages and Reviewers' Characteristics. ISMS Marketing Science Conference 2024.

 

¡P        Pei Yu Chien, Jack Cadeaux (2024, Jun). Unravelling Service Market Disruption: The Role of Complementarity Effects in a Retail Context. ISMS Marketing Science Conference 2024.

 

¡P        Pei Yu Chien, Yutian Shen, Mei-Chih Hu, Ching-Yan Wu (2024, Jun). Persuasive Storytelling in Live Streaming: A Dual-Route Approach to Increasing ECommerce Sales. ISMS Marketing Science Conference 2024.

 

¡P        Pei Yu Chien, Yutian Shen, Yi An Kang (2023, Dec). Customer Engagement and Sales in Live Streaming. The Australian and New Zealand Marketing Academy Conference, Dunedin, New Zealand.

 

¡P        Pei Yu Chien, Jack Cadeaux, Hueimei Liang (2019, Jun). How does Customization of Assortments affect Sales Performance?¡¨ ISMS Marketing Science Conference 2019.

 

 

Teachings

 

¡P        Technology Marketing (for postgraduate student)

¡P        E-commerce and Retailing Management (for Undergraduate student)

¡P        Business Data analytics (for postgraduate student)

¡P         Research Methods (Quantitative section) (for postgraduate student)