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Publications 著作目錄
1. Wang, C.-Y., & Mattila, A.S. (Accepted). The impact of servicescape cues on consumer pre-purchase authenticity
assessment and patronage intentions to ethnic restaurants. Journal
of Hospitality & Tourism Research.
2.
Wang, C.-Y., & Mattila, A.S. (2011). "A cross-cultural comparison
of perceived informational fairness with service failure
explanations", Journal of Services Marketing, 25(6), 429 – 439.
3. Kim, M.G., Wang, C.-Y., & Mattila, A.S. (2010). The relationship between consumer
complaining behavior and service recovery: An integrative review. International
Journal of Contemporary Hospitality Management, 22(7), 975-991. (equal
contribution with 1st author)
4. Wang, C.-Y., & Mattila, A.S. (2010). A grounded
theory model of service providers’ stress, emotion, and coping during
intercultural service encounters. Managing
Service Quality, 20(4), 328–342.
5.
Wang, C.-Y., Mattila, A.S.,
& Bartlett, A. (2009). An examination of explanation typology on
perceived informational fairness in the context of air travel. Journal of Travel & Tourism
Marketing, 26(8), 795–805.
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