Yuan-Chi Tseng is an Associate Professor in the Institute of Service Science (since 2018.08) at National Tsing Hua University (NTHU). At National Tsing Hua University, he is taking on relevant positions in innovative design, entrepreneurship education, and digital education transformation. He is the director of the Office of Emerging Technology and E-Learning Promotion at the College of Technology Management, convener of the Innovative Design Group of Tsing Hua Interdisciplinary Program, and CEO of the Tzaiwu College of Residential College of NTHU. Currently, he serves as the Convener of the Foresight and Innovative Technology Subprogram of the Industrial Engineering and Management Program at the Ministry of Science and Technology to promote interdisciplinarity within the IEM program and among all MOST programs.
He is both a researcher and a practitioner of design. He has three major backgrounds in design, the humanities, and interaction science. He combines these backgrounds to produce more original, ideal, and practical technological designs. His current research focuses on designing human-AI interactions that foster mutual understanding and collaboration between humans and AI, with a particular emphasis on hybrid intelligence—the combination of human and machine intelligence. In design, he designs technologies to address issues in healthcare services, such as the use of intelligent technology to improve medication adherence and to facilitate doctor-patient communication and the doctor-patient relationship. In design, he focuses on how intelligent technology can be created to facilitate creative team collaboration in order to generate more innovative design concepts. In management, he investigates the impact of technological designs on how individuals respond to the decisions of others.
Prior to joining NTHU in 2018, he was an Associate Professor of Design at National Cheng Kung University (2011–2018), a Rachel C. Atkinson postdoctoral fellow at Smith-Kettlewell Eye Research Institute (SKERI, USA 2010–2011), and a postdoctoral research associate in Human Factors Division, Psychology and Beckman Institute at the University of Illinois at Urbana Champaign (UIUC, USA 2008–2010). He received his PhD (2005–2009) with research focusing on Cognitive Informatics and Human-Computer Interaction in the Informatics and Manchester Business School of the University of Manchester (UK). He earned his B.S. (1993–1997) and M.S. (1997–1999) in Industrial Design at the National Cheng Kung University (Taiwan). He was also a short-term visitor scholar at the Medical School of Yale (2010).
Yuan-Chi is Human-Computer Interaction researcher and designer. He has three major research backgrounds: Design, Human Science, and Human-Computer Interaction. Integrating these research backgrounds, his current research interests are:
- Human-AI Interaction: Hybrid Intelligence, AI-Mediated Communication and Collaboration
- eHealth, mHealth (mobile health) , Medication Adherence
- User Experience & Experience Utility
- Creative Team Collaboration
Based on deep understanding and research on human behavior and the psychology behind it, he designs and develops interactive products, services, systems, and technologies, particularly mobile applications and digital platforms, to promote human behavior. He is interested in promoting human behaviors, including but not limited to healthy behaviors and group, social, and collaborative behaviors. He adopts quantitative and/or qualitative (or mixed-method) empirical research to study people's perception, cognition, experience, behavior, and bounded decision-making when interacting with technologies in everyday lives to extend our understanding of making technology more useful, usable, and desirable. He studies how to promote human behavior by iteratively designing and verifying the effect and impact of design alternatives (hypotheses) in real life. At the same time, he is also studying how to ensure that these technologies can appropriately affect people's behavior, especially those related to health and community. He also explores how to integrate modern design thinking, tools, processes, methods, and principles into team collaboration technology and interactive platforms to facilitate interdisciplinary teamwork to deliver innovative applications and IT technologies. In particular, we have long-term cooperation with the Taiwan Design Research Institute (TDRI) to apply the results of design tool research to the design work of Taiwanese design practitioners to help the government improve Taiwan's design capabilities.
As the advancement of artificial intelligence brings many new design opportunities and challenges to user interface and interaction experience, Yuan-Chi's current research on HCI focuses on designing AI-based technologies to augment human intelligence, facilitate human behavior and promote social and collaborative behaviors. He is particularly interested in the interaction between people and AI technology and believes that technology and people are partnerships. Therefore, when designing an AI-based interactive system, he focuses on designing hybrid intelligence to enable humans and AI to fully use each other's complementary strengths and work together to achieve better results. In addition, he is also exploring how to apply AI technology to mediate people's communication and cooperation (AI-mediated communication and collaboration).
Due to Yuan-Chi's interdisciplinary background, his research results have been published in top journals and international conferences in various domains, including medical information, human-computer interaction, artificial intelligence, experimental and cognitive psychology, behavioral neuroscience, medicine, neurology, education, and so forth. These research results also won him the Ta-You Wu Memorial Award from the Ministry of Science and Technology and several paper awards.
Scientific Community Participation and Building
Yuan-Chi Tseng actively engages with HCI, CSCW, UX, Medical & Design communities. He currently serves
- Associate Chair (AC), ACM CHI 2019, 2018, 2017 / ACM CSCW 2020
- Program Board, Cross-Cultural Design in HCI International 2020, 2018, 2017, 2016.
- General Co-Chair, TAICHI 2017, 2016
- Program Chair (AmIE 2021, TAICHI 2020)
- Workshop Co-Chair, ACM MobileHCI 2019
- Paper Co-Chair, DeSForM 2017 / TAICHI 2019, 2018
- Program Committee, ICSSI 2020
- International Program Committee, IAIT2020
- Mentor, CSCW Asia Winter School 2019 / 2020
- Publicity Co-Chair, OzCHI2016
- App Contest Co-Chair (IEEE VNC 2018)
- Session Chair (AmIE 2021 / ACM CHI 2019, 2018, 2017 / ICSSI 2020 / IASDR 2013 / IFoU 2013 / KEER 2012 / ICKE 2015)
- Steering Committee (ICPD 2017)
- Scientific Committee (ECCE 2008, KEER 2014, ICKE 2015)
- Program Committee (IAIT 2020 / Chinese CHI 2019, 18 / KEER 2012)
He is currently the Director of the Taiwan Association of Computer-Human Interaction/ACM SIGCHI Taipei Chapter. He is also the supervisor of the Medical Design Association at Taiwan, MDA. Futhermore, he was the Research Consultant and is currently a Contract Researcher of the Taiwan Design Research Institute. In addition, he is highly engaged in serving as reviewer/jury for several Human-Computer Interaction related international conferences, such as ACM's CHI, CSCW, and SIGGRAPH, and Chinese CHI, HCI International, and DeSForM,
and scholarly journals, such as International Journal of Human-Computer
Studies, Cognitive Science, Journal of Vision, Journal of Experimental Psychology: Applied, Frontiers in Human Neuroscience, ACM Transactions on Interactive Intelligent Systems (TiiS), International Journal of Environmental Research and Public Health, etc.
副教授 | 服務科學
執行長 | 載物書院
主任 | 科管院「新興科技與數位教育推動辦公室」
召集人 | 清華學院學士班創新設計學程
召集人 | 「工工學門」前瞻議題與新興科技子學門
Institute of Service Science
National Tsing Hua University
Office: TSMC building R610